Privacy Policy

PRIVACY POLICY

Last Updated: November 2025

1. INTRODUCTION

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and opt in to receive text messages from us.

2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us, including but not limited to:

- Phone number

- First and last name

- Email address (if provided)

- Any other information you choose to share in forms or messages

3. HOW WE USE YOUR INFORMATION

We use the information you provide for the following purposes:

- To send you text messages regarding our services, products, and updates

- To respond to your inquiries and requests

- To provide customer support

- To improve our services and website

- To comply with legal and regulatory requirements

4. TEXT MESSAGE MARKETING

By providing your phone number and opting in to receive text messages, you are giving us explicit consent to send you text messages. Please note:

- Message frequency may vary

- Standard text message rates apply; please check your mobile plan for details

- You can opt out at any time by replying "STOP" to any text message you receive from us

- We will honor opt-out requests within a reasonable timeframe

5. SMS PLATFORM PROVIDER

We use Textedly as our SMS platform provider to send you text messages. Textedly complies with applicable laws and regulations regarding text messaging, including the Telephone Consumer Protection Act (TCPA). Your information will be processed according to Textedly's privacy practices and security standards.

6. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to using industry-standard protections.

7. DATA RETENTION

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you opt out of receiving text messages, we will stop sending you messages, though we may retain your information for record-keeping purposes as required by law.

8. YOUR RIGHTS AND CHOICES

You have the right to:

- Opt out of receiving text messages by replying "STOP" to any message

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. CHILDREN'S PRIVACY

Our website and text message services are not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. LEGAL COMPLIANCE

We comply with applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the Gramm-Leach-Bliley Act (GLBA), and the General Data Protection Regulation (GDPR) where applicable. Your consent to receive text messages is your explicit opt-in authorization.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. CONTACT US

If you have questions about this Privacy Policy, your information, or our privacy practices, please contact us at:

Email: marketing@preciousgemsandmetals.com

Phone: 828-619-4290

Mailing Address: 79 Woodfin Place #203C, Asheville, NC 28804

14. OPT-OUT INSTRUCTIONS

If you no longer wish to receive text messages from us, reply "STOP" to any message you receive. You will receive a confirmation that you have been unsubscribed. Standard message and data rates may apply.